Benson Adds 350,000 Appointments to Fill Branch Backlog | Michigan News
By DAVID EGGERT, Associated Press
LANSING, Mich. (AP) – Secretary of State Jocelyn Benson said Tuesday her office is adding 350,000 appointments over nearly four months to address a pandemic backlog as Michigan residents attempt to renew appointments driver’s license, transfer vehicle titles and conduct other business in person. .
Branches will be able to serve 25% more customers than expected, she said, citing efficiency gains, namely the reduction of appointment slots from 20 minutes to 10-minute slots. She also relaxed the requirement that all visitors make an appointment in advance, saying those who need a disabled sign can show up without and be served.
Greetings will be posted at the doors of some of the busiest offices in the department. They will tell people if immediate appointments are available or help them plan their return later.
Benson, a Democrat, faces a deadlock caused by the end of a 13-month grace period for driver’s license and identity renewals, which has been exacerbated by branch closures due to exposures to the COVID-19. Republican lawmakers are pressuring her to restore the ability of motorists to walk in without an appointment, but she opposes a return to a “broken number pickup system” and says more transactions can be done online.
Benson’s announcement came just a week after she asked lawmakers for $ 25 million to add 500,000 appointments through September.
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